Thank you for visiting Fairdeal jeans’s Online Store which is currently located at www.fairdealjeans.in
We at Fairdeal jeans are committed to protecting and safeguarding your privacy.
Information We Collect
In general, you can visit the Fairdeal jeans website without telling us who you are or revealing any personally identifiable information. You can however, also register at our website which enables us to contact you by email or text messages on your mobile phone to inform you about our products or respond to your comments or queries. As part of the registration process, we collect and store your personal information that you may choose to provide us with, such as your name, email address, mobile phone number and date of birth.
Credit Card , Debit Card and Banking Information
The Fairdeal jeans website does not collect or store Credit Card or Debit Card or banking information. Such information may be provided by you during the purchase transaction. However this data does not come to Fairdeal jeans. It is directly transmitted through the payment gateway provider to the payment network or bank. No such information is stored by Fairdeal jeans and Fairdeal jeans is not liable for the theft and/or misuse of it or any consequences arising from thereof on a third party platform.
The website is hosted with third party data hosting specialists. Information collected is kept on servers owned and managed by data hosting companies. The companies being used by Fairdeal jeans are PCI compliant and have data security processes in place. However, Fairdeal jeans is not liable for any data theft or breach of security at the data centres hosting the website and holding consumer data
The information you have chosen to provide may be used by Fairdeal Jeans to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email.
If you have chosen to leave your mobile phone number on the Fairdeal Jeans website, you may receive text message/SMS alerts containing product and event information, or promotions on your mobile phone. Fairdeal Jeans does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.
Communications to Serve You
If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, to respond to your concerns and to provide the high level of customer service that Fairdeal Jeans offers to its customers.
We may use your personal information you have chosen to give us to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails or text messages/sms
Technologies that Allow Us to Customise Your Experience on the Fairdeal Jeans website
We use various technologies to collect information relating to your visit to our website, such as the Uniform Resource Locater (URL) that referred you to our website, Internet Protocol address, browser type, browser language, the date and time of your request, etc. This enables us to enhance and customise your experience on our website. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personally identifiable information you provide on the website. These technologies may provide a variety of information such as whether you have visited the Fairdeal Jeans website before. They may also enable you to save your preferences.
We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your express consent. In addition, we do not sell or otherwise disclose personally identifiable information about our website visitors.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
Compliance With Law
We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.
Transfer of Data to Other Countries
The Fairdeal Jeans website is not designed for persons under the age of 13 and we do not knowingly collect personally identifiable information from anyone under the age of 13. If you are under 13 years of age, you may browse the Fairdeal Jeans website, but please do not provide your personal information to us. For example, you cannot register. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the website, we will delete the information from our records.
We maintain reasonable safeguards for this website to protect against unauthorised disclosure, use, alteration or destruction of the personal information you provide on the Fairdeal Jeans website. If you have any questions about security at our Site, you can email us at [email protected]
RETURN AND REFUND POLICY
a) Shipping Policy
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Purchases are shipped from our office in Pune depending upon location by courier. From the date of placing the order, please allow the following number of days for receipt of your order
Delivery in Pune: 2-5 business days
Outstation Delivery: 3-8 business days for Rest of India.
Please note that CASH ON DELIVERY Option is NOT available .
Order deliveries will be made between 10am – 7pm Monday – Saturday.
The above mentioned days are an approximation, which depends on third party logistics. Fairdeal jeans is not to be held liable for delay in case of unavoidable circumstances like strikes and national calamities.
Goods will need to be signed for upon delivery and this proof would be considered as a confirmation of receipt at your end. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. Fairdeal jeans takes no responsibility for goods signed by an alternative person.
Fairdeal Jeans is not responsible for damage after delivery.
All claims for shortages or damages must be reported within 3 days of delivery at [email protected] with a picture attached.
It is Fairdeal jeans intention to satisfy our customers. However, we will gladly issue a full refund only for items that have been incorrectly dispatched from our end or if the customer has received a damaged product.
This has to be intimated to us by contacting us on phone or by email. When the same has been agreed to from our end as well, we would send you an email confirming that the product could be returned and the mode for it. Please note that Fairdeal jeans is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service within 3 days of delivery. Any full priced merchandise must be returned within 7 days of the date of purchase, to avail of an exchange or refund from our end. We do not offer any cash refunds and the amount would be credited to your bank account within 2 weeks after confirmation of refund from our end.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete. In no other case would a product be accepted for exchange or refund. Please note that we cannot offer exchanges or refunds on any discounted or used products. To return any items, please contact Customer Service by phone at +91 9822031469 or by email at [email protected]
All returned items except damaged must be accompanied by a copy of the original receipt, a return/ exchange authorization number and in saleable condition. Postage will not be refunded.
If after placing the order, you would want to cancel it, you could do so without incurring any cancellation charges only in case the product has not been shipped. In case the product has been shipped, we would not be able to accept any cancellations. The product is usually shipped within 24 hours after placing the order.